The time has come for operational leaders to take center stage and become a linchpin in achieving company profitability and growth goals. Rigorous operations management transcends daily business requirements and builds competitive advantage. This goes much beyond the traditional vision of just being a cost-effective business enabler. It involves advanced, innovative thinking and nimble response to rapidly changing markets, technologies and global cost structures.
MSC’s comprehensive operations practice links partners’ strategies with execution. We begin with the core belief that operations is and should be a strategic asset, and we bring the industry, functional and technology depth required to swiftly bridge the gap between ideas and results. Whether it is innovating to drive growth, strategically reducing costs, improving operational agility, managing risk, improving capital efficiency, complying with complex regulatory requirements or realizing deal value, we have what it takes to be your partner of choice.
MSC helps its partners with:
Operations strategy and transformation: We assist our partners in designing their operating model to deliver their business strategy, and help them make that operating model a reality. Business growth and profitability goals are the ultimate guide. Insight is drawn from various sources: customers, processes, technology, information, structure and people. Implementation is collective, multi-dimensional and driven to produce swift results. Concrete and comprehensive answers to the most complex business questions are enabled by our deep industry and multi-functional experience.
Product innovation and development: We work with partners to bring innovative business models, offerings, products, services and market solutions, that meet their customers’ requirements faster and more cost effectively than competitors. Through enhancing innovation capabilities, ensuring R&D process efficiency and improving customer experience, we help our partners grow and gain additional market share. Our profound knowledge and experience across the spectrum of innovation strategy, product/service strategy, development project execution, and product lifecycle management – thus from ideas to results.
Procurement and sourcing: We help partners transform procurement into a strategic, commercially driven function with strong, cross-enterprise linkages and financial impact. We bring our analytical skills and category experience to quickly identify and realize cost savings while improving service levels and mitigating risk. We also guide partners through the implementation of mission-critical outsourced or shared services programs. Robust contract and supplier management capabilities to help ensure that savings are realized, targeted service levels are achieved and risks are proactively managed.
Production and supply chain operations: We work with partners to develop and implement production and supply chain strategies that will leverage flexibility and cost goals and at the same time deliver superior performance and competitive advantage. We assist in defining and implementing leading, technology-enabled planning capabilities that outline customer demand and align capacity across the enterprise and the extended supply chain. We help improve satisfaction of customer demand and return on inventory. As for the production area, we work to improve cost, service and quality of both in-house and outsourced operations. We help improve delivery logistics (transportation, warehousing) while leveraging cost and service objectives. In the frequently neglected area of post-sales support, we work to lower cost and increase customer satisfaction through improving field service, reverse logistics, spare parts and warranty/repair operations.
Service operations: We help partners deliver the preferred customer experience efficiently and effectively. Customer interface, customer commitment, service delivery and back office operations are synchronized to achieve the service operation mission and drive cost effective customer loyalty. The talent and skill of excellent service are empowered by our combined industry knowledge and understanding of leading practices.